Internet/BDC Success Micro-Workshop – West Coast
For the first time, we will be teaching identical Micro-Workshops on the same days on two different coasts. Each workshop will be taught by our Senior Trainers and is two full days that will include customized processes, long-term follow up templates and resources for your store.
This workshop series will cover our proven 8 Steps to Digital Success and Blueprint Outline for your Dealership as seen below.
1. Vision and Goals
2. Customer Experience
3. Operational Structure
4. Opportunity Handling Processes
5. Communication Tactics
6. Technology and Tools
This workshop is perfect for your Internet, BDC, Sales Managers and Team. Attendees will learn time-tested and proven processes to ensure market-leading performance. If you desire higher customer engagement rates, more appointments, more sales and more profit, then this course is for you.
A summary of key concepts covered during this 2-day course is as follows:
- Outline your Digital Sales Vision and Goals
- Creation of an exceptions customer experience
- Establishing the best operational structure with proven leadership strategies
- Development of efficient and effective lead and call handling processes and work habits
- Creative communication tactics – email, phone, text, chat, video, postal mail and social selling
- Review of new technologies and integration strategies (CRM, Mobile, etc.) to ensure efficiency
- Establish financial and performance metrics for remarkable sales results and ROI
Schedule of Events
The training will start at 9:00 am both days and conclude at 4:00 pm. We won’t exhaust you with needless banter, just proven practices that will help you drive exceptional results.
Limited to 8 Attendees to Optimize Learning
The workshop will be limited to 8 attendees so we can ensure you really have the individual focus you need to accelerate your sales performance.