Internet / BDC Operations Management – April 10 – 11

This course is perfect for internet/BDC Managers. Attendees will learn time-tested and proven processes to ensure market-leading performance. If you desire higher customer connection rates, more appointments, more sales and more profit, then this course is for you.

NCM Institute training team members all have firsthand experience operating financially successful internet and BDC operations. Attendees will learn all the details.

Summary of key concepts covered during this 2 day course are:

  • Creation of an exceptional customer experience
  • Establishing the best operational structure with proven leadership strategies
  • Development of efficient and effective processes and work habits
  • Understanding creative communication tactics – email, phone, text, chat, video, postal mail and social networking
  • Review of new technologies (CRM, mobile, etc.) to ensure efficiency
  • Establish financial and performance metrics for remarkable sales results and ROI

Call the NCM Institute at 866.756.2620 for more information or to register now.

Class Dates:
April 10-11, 2018 – Kansas City, MO

Our Internet/BDC Digital Success Training micro-workshop will teach you everything you need to succeed in the digital marketplace.

We limit attendance to ~18 so you have the right amount of group interaction and individual focus. This workshop will provide you with the tools to make this your best year yet!

Workshop Trainer – Chelsea Magee

Chelsea is an exceptional talent in our business and brings a unique perspective as a millennial to our training. Having been involved in digital success throughout her career she gains valuable insight in helping dealers with their Digital Marketing.

Chelsea is our Client Success Director and oversees our Online Training Website, Digital Marketing, and Social Media. Most importantly she manages our client web based training to review Mystery Shops and Internet Process Performance Reviews. She has extensive experience in working with our most successful clients and will ensure you have all the attention you need to understand how to make all these strategies and tactics work for your dealership.

Schedule of Events

The training will start at 9:00 am both days and conclude at 4:00 pm. We won’t exhaust you with needless banter. This will allow you to relax and enjoy all the activities in and around town.


Please contact Chelsea Magee with any questions or by email to or on her cell phone at 614-736-1039.


Call the NCM Institute at 866.756.2620 for more information or to register now.